Community Engagement Services
For associations, networks, and mission-driven orgs that want deeper connection—not just content.
Our Community in Action services are designed to meet you where you are. Whether you’re just getting started or ready for a full partnership, we’ll help you build a thriving, values-driven community.
A Clear Path to a Thriving Community
Choose Your Path
Four flexible service tiers designed to match your organization’s needs, capacity, and goals.
TIER 1
Clarity
Membership Engagement Audit — Understand your current engagement landscape and uncover opportunities to connect more meaningfully with your community.
BEST FOR
Organizations wanting to understand their current engagement landscape and identify opportunities.
WHAT’S INCLUDED
- 90-minute discovery session
- Stakeholder interviews (up to 5)
- Member survey design & analysis
- Engagement assessment report
- Strategic recommendations document
TIER 2
Tools
Toolkit & Communication Templates — Get ready-to-use frameworks, playbooks, and templates to implement your engagement strategy with confidence.
BEST FOR
Teams that know what they want to build, and need plug-and-play templates to execute fast.
WHAT’S INCLUDED
- Engagement strategy toolkit
- Onboarding + re-engagement templates
- Member survey + feedback scripts
- Rituals & programming playbook
- 90-day communications cadence
TIER 3
Guidance
Coaching & Support — Receive hands-on mentorship with bi-weekly calls and ongoing support to build your team’s internal capacity and confidence.
BEST FOR
Small teams who want a plan, templates, and a real human to help them implement.
WHAT’S INCLUDED
- Bi-weekly coaching calls
- Implementation support between calls
- Programming + content refinement
- Member journey improvements
- Lightweight reporting + next steps
TIER 4
Partnership
Community in Action PLUS — A true partnership with a dedicated engagement manager, weekly strategy sessions, and full-service community support.
BEST FOR
Teams who want a hands-on partner to run the system with them and keep momentum moving.
WHAT’S INCLUDED
- Weekly strategy sessions
- Dedicated engagement manager
- Programming + comms execution support
- Member support + feedback loops
- Quarterly review + iteration roadmap
Optional Add-Ons
Enhance any tier with these additional services.
Team Training Workshop
Interactive session for your team on community engagement best practices, facilitation techniques, and member retention strategies.
Post-Launch Engagement Review
30-day check-in after implementation to assess results, gather feedback, and optimize your engagement strategy.
What Our Partners Say
Ready to build a values-driven community?
Let’s start a conversation about how we can help your organization foster deeper connections with your members.